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27-02-2011
I am writing this testimonial as a “thank you” to Colleen Sutherland, whose company has provided me with exceptional service in handling the rental of my property at 14 Joan St, Southport.
I have now been living in China for three years. Before leaving Australia I checked out three rental agent options. I left my property in the hands of Sutherlands Property Management Group.
I am very glad that I did. In my absence from Australia Sutherlands have been very careful in screening tenants for the property, and there has never been any difficulty in collecting rent or any property damage. One tenant changed her mind after having moved in, and became difficult and objectionable, but Sutherland’s handled her most professionally and there was no problem in her moving out again with no loss of rent to me.
She was immediately replaced with new, very satisfactory, tenants.
Repair and maintenance issues have come up from time to time. Sutherlands never bothered me with minor matters, they just fixed the problem and advised me of the cost. They always emailed to me the tradesman’s invoice to confirm to me that his cost had not been loaded in any way.
I had the rate demands mailed to Sutherlands, and they took care of that issue.
At one time a major pest problem emerged, and Sutherlands consulted me on this because the cost of pest control is quite high. I accepted their recommendation and the problem was solved.
I found Sutherland’s customer service people always readily responsive to any query or request from me. If there was anything I was not clear about, or satisfied with, I would always refer directly to Colleen Sutherland. If need be she took the matter in hand.
I unreservedly recommend Sutherland Property Management Group.
Mike E, landlord
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