Common Mistakes Some Property Managers Make

There are many property managers in every suburban and regional area, however not all property managers are professional in their conduct.

Selecting the right property manager is a minefield and is something that must be done with great care. In the next several weeks we will give you an ‘insider view’ to our industry to help you select the right property manager for your property.

Use of Tenancy Internet Databases

Many property managers do not use Tenant Internet Database services to check to see if they have defaulted with another agent anywhere in Australia. Further, after the tenant has defaulted many property managers get into the ‘too busy’ mindset to see that a defaulting tenant has been lodged on the database.

The property manager that carefully checks every tenant application against such a database and also ensures every defaulting tenant is lodged is one that cares for the little details with your property management.

‘Too Busy’ Mindset

Many property managers do not pay attention to the little details because they have a ‘too busy’ mindset. Ensuring every loose end is tied, every little request is followed up and every problem is solved is what a professional property manager is all about.

Being ‘too busy’ is really a mindset and belief, as even the busiest property managers can make sure that the important things are done in a timely manner. Being organised and using correct priority management will ensure a professional job

Rental Arrears

Many Property Managers do not take the issue of rental arrears seriously enough. Waiting until the tenant is over 7 days late before taking action is common. Some just send reminder letters and then take action only after 14 days.

Practising early intervention by contacting the tenant when only a few days behind ensures that the problem is tackled before it gets out of hand. Nearly all evictions and abandonments are caused by the tenant being excessively behind in the rent, so it makes sense to get onto late rent early to greatly reduce the chance of evictions, abandonments and resulting messy cleanups.

Bad Habits 

Many property managers after a few years of experience develop bad habits with the way they conduct their duties. Things like inspections not being done thoroughly, late intervention with rent arrears, tenancy agreements not constructed or signed properly are just a few examples. They are very difficult to change and usually believe they do not have a problem!

The property manager that has the attitude of constant refinement and improvement, attends regular training and implements what was learned is what makes a good professional property manager.

Mistake Five- Common Mistakes Property Managers Make

Cheap Fees

Some property managers believe that giving cheap fees equals good service. If a company consistently charges cheap fees it means that the property manager must manage more properties to justify their position financially within the real estate company. More properties to manage will eventually mean lower service levels and this can lead to property manager burnout. This resulsts in a large turnover of property management staff. The end result is inexperienced staff and consistently poor service.

Therefore look for property managers that charge quality fees- this is a great indicator that they can actually afford to provide a quality service to their clients.

Sutherlands Property Management Group facilitates the management and growth of our clients investment portfolios.

Our comprehensive Ontrack System allows for the complete management of our clients investment properties.

Our Ontrack Systems offers our clients:

  • Manage and Maintain value of the your investment property.
  • The Project Management of refurbishments.
  • Projected cash flow expense to maintain and/or increase the equity in the property.
  • Managed Maintenance schedule.
  • Managing all outgoing expenses ensuring the asset is self sustaining, while generating a rental return for you.
  • Ongoing tracking of the trends in the rental market and the consumer demand.
  • At Sutherlands Property Management Group we believe that you never get a second chance to make a first impression.

For this reason we offer our new clients a complimentary professional photo shoot of their investment property(valued at $299), to maximize the impact of their property.


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